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Background Experience
Software
Hardware
Education |
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I am an experienced PC analyst with over 12 years of
formal experience in the field. Additionally, I have been a computer
hobbyist since my childhood in '70's. My first experience was rebuilding,
(with a friend) a Lear Siegler ADM 3(?) terminal for use with the the
information service "The
Source" that I had found in a neighbors trash can. Of course back then
Information services were hideously expensive and my parents were in no
position to pay for something they considered of dubious value, so I sold
it to a student at George Mason University, who was going to use to hack
into their mainframe, or something. After that I was relegated to
bothering the salesmen at Radio Shack so I could play with the new
TRS
80's. My family then moved Florida where Technology was almost
non-existent. My parents still thought computers were of dubious value and
would only burn an image into the the TV, but luckily I had friends who
were kind and was introduced to the
Commodore VIC 20,
Apple II+
and after saving my pennies working at Publix, I finally bought my first
real computer; a
Timex
Sinclair 1000. After Graduating from Miami Sunset SR High in 1983,
(Where they finally bought
Atari 800's) I joined the US Air Force and became an
Electrical Power Production specialist. In this position I served
mainly at Strategic Air Command facilities. My first assignment (at age
18) was maintaining power systems for
Minuteman
III Nuclear Missile silos and control facilities. I also had
experience with 24/7 Power generation at a
Troposcatter
Radio relay facility in Italy. This gave me firsthand experience in
what "24/7/365 mission critical" really means and that experience serves
me to this day.
July 96 -
Present Assurant Solutions Miami, Florida (Formerly American
Bankers Insurance Group)
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Desktop
Technology Analyst
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Monitor real-time Virus and Network intrusion detection
systems, (Mcafee EPO and SNORT), and maintenance of "Honey Pots".
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Maintain Microsoft Systems Update Server System for
Enterprise-wide distribution of Operating system patches.
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Spearheaded migration of 4.83 Novell Client and Windows
Update client to local and remote sites.
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Wireless Deployment Project- Device Standards and
Security and Testing.
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Provided Content and Direction for Desktop Technology
Intranet site now under development
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Developed a fix for the Mexican Government's financial
accounting system, SIIF, required for use by Mexican companies for
monthly financial reporting, enabling it to run on Windows XP and cut
report processing time from 1 hour to 10 minutes.
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Recently deployed an 8M dollar facility in Mexico City
utilizing Zen managed desktops, Novell and Microsoft Servers and Cisco
Data/VOIP systems.
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Currently
implementing Novell ZENWorks 3.1 software delivery service enterprise-
wide, serving over 7000 users in multi-national locations.
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Offer desktop
software analysis and deployment services, enterprise-wide.
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Assist
customers in choosing solutions for their data-processing and customer
service needs
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Provide Tier 3
support for Helpdesk and Desktop support Groups.
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Lead disaster
preparedness recovery team for mission critical areas.
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Assessed new
hardware (Desktop PC’s, Monitors, Laptops, and PDA’s) for possible use
in our environment.
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Migrated
sensitive financial and investments data and information services and
users to new corporate standards.
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Researched and
deployed data sharing solution to facilitate exchange of documents with
our Pacific-rim customers.
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Represented
department in a technology cross-functional workgroup, which provided
policy and procedure recommendations to support recent corporate merger.
Worked with key management personnel to provide sound IT practices
across geographically distant headquarters groups and acted a positive
bridge between diverse corporate cultures.
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Micro Systems
Analyst
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Supported
2500+ end-users in Windows NT 4.0, Novell Zen-Works LAN/WAN, Windows NT,
9X and OS2 environments.
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Maintained
local and remote IT assets such as Laptops, PCs and Printers.
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Led disaster
preparedness recovery team for mission critical areas.
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Provide
troubleshooting and technical assistance for Users of Windows NT Peer
Web Services and MS Visual Studio applications.
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Worked with
Desktop Technology Group to revise and maintain accurate installation
documentation for various corporate software packages including MS
Office, Lotus Notes, MS Visual Studio, Oracle products and other
applications.
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Worked closely
with Helpdesk and Security Group to reduce work ticket backlogs and open
lines of communication between groups to better assist customers.
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Assisted
non-IT departments with special needs and non-standard equipment and
software.
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Designed and
maintain Intranet Website with technical troubleshooting database and
project tracking information.
July 95 -
July 96 Alternative Resources Corporation, Miami, Florida
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PC
Technician
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Assigned to
major credit insurance company.
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Facilitated
company-wide implementation of Lotus Notes and SmartSuites in a mixed
operating system environment consisting of OS2 2.1, Warp, Windows 3.X
products, Windows 95, DOS, and Novell-Netware for over 1900 users.
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Assisted in
backlog reduction of overdue service calls including PC and printer
repair, device configuration, virus detection and removal, data
reconstruction, and general end user support.
PC Help Desk
Specialist
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Assigned to a
major bio-medical research firm.
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Provided Help
Desk support during company headquarters’ relocation for over 900 users.
Computing environment was DOS/Windows 3.1 networked via DEC PathWorks
3.1, Novell 3.12, and Windows NT. Special emphasis on IBM AS/400 and DEC
VAX connectivity issues.
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Performed
roll-out of Windows 95 in key departments, which included tracking
inventory of company PC assets, evaluating units for OS upgrades, and
upgrading hardware and Windows 95 installation and configuration.
May 92 - July
95 US Computer, Miami, Florida
Senior
Technician/Asst. Manager, Return Merchandise Authorization Dept.
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Conducted
daily operations of the Return Merchandise Authorizations Dept. Duties
included customer service, inventory control, stock balancing,
maintenance of vendor relations, and shipping and receiving.
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Extensive
customer service experience in telephone technical support for domestic
and international customers.
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Improved
overall product quality with the assembly and purchasing departments by
testing new merchandise for performance, compatibility and reliability,
as well as data evaluation on component failures and assembly problems.
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Increased
sales by educating the sales departments about technical questions and
compatibility issues for a variety of systems, such as multimedia and
server systems for product demonstrations and trade shows.
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Provided
network support in a 100-user DOS/Windows 3.1 and Novell Netware3.12
environment. Maintained backup tapes and company IS assets, repaired
malfunctioning workstations, restarted downed severs, and monitored
networks.
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Operating Systems and software
Windows NT 4.0 (Workstation and Server), Windows XP
Pro, Windows 2000, Windows 9X products, Novell ZENWorks, Novell Netware
3.12, PC DOS, Windows 3.X products, Windows for Workgroups 3.11, OS2 2.1,
OS2 Warp, and DEC Pathworks. Microsoft Office 2000, Microsoft Front Page
2000, Visual Web, MS Access, Lotus Notes, Graphics Utilities, Corel Draw,
Adobe Photoshop, Adobe Pagemaker, Lotus SmartSuites, WordPro, NS-Elite,
DynaComm, Rumba, Reflection 2, Procomm Plus, AMO, as well as a wide
variety of multimedia, communications, diagnostics, data-recovery and
bench-marking utilities.
Extensive
experience in the assembly, configuration, testing and maintenance of PC
hardware including but not limited to Compaq, IBM, Hewlett Packard,
Samsung, DEC, NEC, various generic clone systems, SCSI interfaces, laser
and ink-jet printers, tape drives, CD-ROMs, sound cards, scanners, modems.
Networking technologies include Ethernet and Token-ring systems as well
Linksys and D-Link 802.11A,B,G, (Wi-Fi) Wireless systems.
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Education
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Currently pursuing Bachelor of
Science, Information Technology at Barry University 3.8 GPA
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Microsoft Certified Systems Engineer + Internet
certification in Windows NT 4.0 in Internet Information Services
Technologies
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Company-sponsored In-Service Training on PC systems
including Windows NT, Novell Netware 4.11 and Lotus Notes
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Computer systems repair Robert Morgan Vocational
Technical Institute, Miami FL
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Electrical Power Systems,
Honor Student -U.S.
Air Force Technical Center Sheppard AFB, Wichita Falls TX
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USAF Basic Training Lackland
AFB, San Antonio TX
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High School diploma Miami
Sunset Sr. High
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